Explore answers to the most common questions about ordering, shipping, garment care, and more. We’re here to make your Hazelle experience effortless and elegant.
SHIPPING & DELIVERY
How long does delivery take?
Delivery Timeframes • UAE: 3-6 days • International: 1-2 weeks (depending on location)
How much is shipping?
Shipping Prices • UAE: AED 30 (Free shipping on orders above AED 500) • International: Varies by country; we'll confirm the exact cost when you order.
Do you offer express shipping and tracking?
Express Shipping & Tracking • We offer express shipping. • All orders come with tracking for easy updates.
ORDER POLICY
Can I cancel or return my order?
No exchanges, returns, or refunds, except in the case of a mistake on our part. If there's an issue, please report it within 48 hours of receiving your order.
Do you accept Cash on Delivery (COD)?
We do accept COD (Cash on Delivery).
What if I have questions before placing my order?
Contact us on IG or WhatsApp and we will be happy to help.
CLOTHING CARE
How should I wash my abaya?
We recommend dry cleaning to maintain the fabric's quality and ensure a soft, caring touch. If you prefer hand washing, use cold water and a gentle detergent, and avoid soaking for long periods to preserve the delicate craftsmanship.
How should I dry my abaya?
Air dry your abaya flat on a clean surface, away from direct sunlight. Avoid wringing or twisting the fabric, and hang it on a padded hanger to preserve its shape.
Can I iron my abaya?
Use a low setting if needed, and place a cloth between the iron and the fabric to protect the delicate material.
Still have questions?
Feel free to reach out—we’re here to help you keep your Hazelle piece flawless for years to come.
